nqphn-2024-annual-report

Meet Dr Samantha and Clinic Nurse Jodi

Elizabeth.campbell@nqphn.com.au (Elizabeth Campbell) — Mon, 23 Sep 2024 05:12:40 GMT

Northern Peninsula Area Family and Community Services (NPAFACS) CEO Tailisa Yusia says it’s heartwarming to see families benefitting from the ITC program.

Meet Dr Samantha and Clinic Nurse Jodi

Cairns women are receiving more timely access to endometriosis and pelvic pain treatment

A 23-year-old Cairns woman who has suffered with chronic pelvic pain and health issues for the past 10 years is now living an “amazing life”.

And she credits her transformation to the new Endometriosis and Pelvic Pain Clinic, established at True Relationships and Reproductive Health (True) in Cairns.

In 2023, True received a Department of Health and Aged Care (DoHAC) grant, via Northern Queensland Primary Health Network, to establish the clinic.

The woman, who wished to remain anonymous, said the Endometriosis and Pelvic Pain Clinic and the True team had “changed her life”.

“Chronic pelvic pain impacts your life in an inexplicable way, and at times I was unable to work, socialise, or exercise,” she said. “It just takes over your life.

“I couldn’t begin to imagine where my life would be at right now if it weren’t for this amazing clinic.

“The team supports me, cares for me, and does everything they can to help me – even when it feels like there are no answers left to give.”

It’s a sentiment shared by the many women and gender-diverse people who have visited the new clinic.

True was one of only 20 practices in Australia to receive a Department of Health and Aged Care (DoHAC) grant to establish a new Endometriosis and Pelvic Pain Clinic onsite.

True Relationships and Reproductive Health general practitioner Dr Samantha Olliver said there had been a significant increase in women visiting the clinic in need of help.

“We’ve had a lot of women voice how exciting it is to have a regional clinic providing thorough pelvic pain care,” Dr Olliver said.

“We have definitely seen an increase in women enquiring about pelvic pain and presenting for the service. They are keen to access the supportive team that we have available.”

Dr Olliver said pelvic pain could be excruciating and consuming for those suffering from the debilitating condition.

“You don’t have functioning communities without functioning women,” she said. “Ultimately, our goal is to improve function, comfort, and quality of life for people.

“Pelvic pain can impact people’s work, school, and other normal daily activities, and for many, it can lead to multiple trips to the hospital.”

Dr Olliver said many people are told that the pain they are suffering from was normal.

“But it’s not, and that’s why clinical diagnosis is so important,” she said.

“Pelvic pain can be different for every person and there are many potential causes, such as traumatic childbirth, regular UTIs all their life, a history of trauma and sexual pain, or endometriosis.

“Endometriosis can also affect other organs, including the uterus, bladder, bowel, and the sexual reproductive system, causing even more pain.”

True Relationships and Reproductive Health Clinic Nurse Manager Jodi Mauro said more people were talking about endometriosis and pelvic pain because they had a safe space to do so at the clinic.

“We spend the time with each person so they can go into detail about their personal situation, then we can start to identify what the root cause is for them,” Ms Mauro said.

“They are often very thankful for the opportunity to speak with someone at length in a dedicated safe space. Many people may not have experienced that before.

“We are also conscious of young people between 12-14 years old, who are menstruating, and may be experiencing early symptoms of endometriosis and pelvic pain.

“Our team can monitor them to get on top of their pain early so they can go to school every day, enjoy daily activities, and lead a normal life.”

The funding has enabled the clinic to invest in new equipment, resources, education, and upskilling the team to build capability, further benefiting the community and True’s clients.

“We have upgraded a procedural bed with better functionality, and we have also been upskilling and informing the team with cutting-edge evidence, education, and research. We also have specific resources for staff and clients,” Ms Mauro said.

Dr Olliver said they had also created a clinical pathway that was nurse led and client centred.

“We have engaged with key allied health providers in our community to strengthen our specialist referral network to those who have particular interests in pelvic pain and endometriosis to ensure thorough multidisciplinary care,” she said.

“We work with pelvic physiotherapists, occupational therapists, exercise physiologists, pain psychotherapists, persistent pain management specialists, as well as gynaecologists. We are one big team that delivers holistic care.

“Our next goal is to engage our local GPs by providing further education and awareness of pelvic pain to ensure more collaborative care.”

Meet Daphne

Elizabeth.campbell@nqphn.com.au (Elizabeth Campbell) — Wed, 18 Sep 2024 00:22:36 GMT

The role of clinical data in general practice is crucial – and a Cairns clinic is a shining example of a commitment to data excellence.

Meet Daphne

Data plays a vital role in the care of every patient at Trinity GPs

The role of clinical data in general practice is crucial – and a Cairns clinic is a shining example of a commitment to data excellence.

Trinity GPs Practice Manager Daphne Venkatesh said utilising clinical data was pivotal in the practice’s enhanced patient care.

“Data plays a vital role in the care of every patient at our practice, and we use it to treat our patients in the best possible way,” Ms Venkatesh said.

“Knowing our patients is very important to our general practice and software guides all areas of identification, which in turn, assists our doctors and team to treat our patients accordingly.”

The team at Trinity GPs routinely engages in data-driven processes, while also exploring where data can optimise patient care, especially for patients with chronic and complex health needs.

“Having organised data allows us to treat patients accordingly and is also beneficial during accreditation,” Ms Venkatesh said.

“A patient’s digital health record gives general practitioners a good understanding of a patient’s health and conditions, and allows any GP at our clinic to treat the patient now and into the future. It’s beneficial for us both.

Ms Venkatesh said having optimised data also allowed the practice to communicate with patients about chronic illnesses or immunisation, giving an opportunity to send reminders and be proactive and preventive in the provision of health care.

Trinity GPs was recently recognised with an award nomination for using data to improve patient care.

Northern Queensland Primary Health Network (NQPHN) is demonstrating its continued commitment to data excellence by adopting and funding the Primary Sense tool – a non-commercial population health management, clinical decision support, and data extraction tool.  

Ms Venkatesh said transitioning to Primary Sense would positively impact the general practice in various ways.

“The team is excited about utilising Primary Sense due to its provision of real-time medication safety alerts, seamless integration into workflow, and effective population health management tools,” she said.

“These functionalities will elevate patient care, refine clinical decision-making, and efficiently target interventions.”

Another benefit of Primary Sense is that the platform incorporates the Johns Hopkins University ACG system, which categorises patients based on their care needs and risks. This allows Primary Sense to quickly identify highly complex or at-risk patients and provide reports and alerts to the practice for recommended services, tests, or interventions.

All extracted data is deidentified, meaning the data contains no personal identifying information such as name, date of birth, address, or Medicare number. Patients can withdraw their consent to share data through Primary Sense at any time.

Primary Sense has been developed in conjunction with general practices, universities, and representatives from peak bodies. It was tried and tested among 700 general practitioners (GPs) in the Gold Coast PHN region since 2018 and is now used by 10,000 general practitioners in more than 1500 practices around Australia.

All eligible general practices that have signed a Data Sharing Agreement (DSA) with NQPHN can receive Primary Sense free of charge. 

Ms Venkatesh said Primary Sense would enhance patient care with real-time alerts and streamlined workflow integration.

“Its population health management tools will help target interventions effectively, improving overall health outcomes,” she said. “Being free for practices to share data with NQPHN will save costs and allow efficient resource allocation.

“Additionally, its commitment to data security ensures responsible handling of patient information to build trust with patients.”

Primary Sense operates under the clinical oversight of a national Clinical Advisory Group (CAG), which includes as Members general practitioners (GPs), clinical specialists, health research academics and representatives of industry peak bodies such as the Royal Australian College of General Practitioners (RACGP), and the Australian Association of Practice Management (AAPM).

Meet Grace and Belinda

Elizabeth.campbell@nqphn.com.au (Elizabeth Campbell) — Wed, 18 Sep 2024 00:08:24 GMT

Collinsville Family Practice registered nurse Grace Paulson is an Inca super user.

Meet Grace and Belinda

Inca saves general practices time and paperwork so patients with chronic conditions receive better care

Collinsville registered nurse Grace Paulson says chronic conditions are at the heart of health care due to their lasting impact on people’s health and wellbeing.

“Chronic diseases represent two-thirds of all deaths worldwide, and mental health conditions represent a significant component of the chronic disease burden,” Ms Paulson said. “Diabetes, heart disease, asthma, arthritis, and a host of other illnesses are chronic diseases that persist over the lifespans of patients.

“To ensure good health and to minimise complications or the development of new illnesses, patients with chronic conditions require ongoing management to maintain wellbeing.”

That’s why Ms Paulson and the Collinsville Family Practice are embracing Inca, becoming super users of the sophisticated shared-care technology platform to support their patients with complex and chronic health conditions.

“Understanding what makes us sick or keeps us healthy, what causes chronic diseases, how they’re managed, and the impact of chronic disease on the health of patients and populations is crucial to improving outcomes and addressing the burden of disease,” she said.

This year, Northern Queensland Primary Health Network (NQPHN) began the Inca expansion, funding access for all eligible general practices in North Queensland. It follows the initial introduction of the platform offered to health services participating in the First Nations Continuous Quality Improvement (CQI) program.

NQPHN Chief Executive Officer Sean Rooney said Inca was one of the tools NQPHN had invested in to support general practices to enhance their team-based care and give patients a more seamless patient journey.

“Primary care providers deliver vital services for local communities in North Queensland and NQPHN is dedicated to developing initiatives to support them,” Mr Rooney said.

“We are committed to providing additional resourcing to regional, rural, and remote general practices and primary care providers to ensure enhanced capacity, primary care sustainability, and reform readiness.”

Collinsville Family Practice has created more than 500 care documents since the team started utilising Inca in 2022, and more than 210 in the last 12 months.

“Inca has been a valuable addition to our healthcare workflow,” Ms Paulson said. “Its integrated care platform has greatly enhanced communication and coordination among our team members, leading to more efficient and effective patient care. The ability to access and update patient information in real-time has been particularly beneficial.

“Patients have better care coordination across care teams. They are reporting improvements in the efficiency of the care they receive and better access to allied health services.

“For the practice, we’ve been able to greatly simplify our workflows and increase efficiency by having all patient information in one place. We spend less printing and faxing, which gives us more time to devote to patient care.”

Ms Paulson said a 58-year-old patient had been struggling with multiple chronic conditions, including diabetes, hypertension, and coronary artery disease.

“Managing these conditions requires frequent visits to various specialists, regular monitoring of vital signs, and adherence to a complex medication regimen,” she said.

“Before implementing Inca, the patient often found himself frustrated by the lack of coordination between his allied healthcare providers. Each specialist seemed to have only partial information about his medical history and treatment plan, leading to redundant tests, conflicting advice, and occasional gaps in care.

“However, since our practice started using Inca, the patient's experience has dramatically improved.

“Now, all his medical records, test results, medication lists, and care plans are combined within the platform, accessible to his entire care team that uses Inca, and he can easily communicate and engage through secure messaging and shared notes.”

Ms Paulson said his providers could quickly identify potential interactions between his medications, adjust his treatment plan as needed, and monitor his progress more effectively.

Barefoot Medicine Whitsundays Practice Manager Bel Gater (left) and team member Kayla Smith, pictured with NQPHN's Senior Primary Care Engagement Officer Debra Davis, Precedence Health Care representative Emma Walker, and NQPHN's Indigenous Health Project Officer Melinda Green.

Meanwhile, Barefoot Medical Whitsunday, in Cannonvale, is also reaping the benefits for their patients after implementing Inca.

Barefoot Medicine Whitsunday Practice Manager Bel Gater said Inca had streamlined the practice’s Team Care Arrangement (TCA) process.

A TCA is a plan prepared by a general practitioner for a patient with chronic conditions who would benefit from care that includes other allied health services.

“The feedback from patients and allied health providers has been good so far. The nursing team find it particularly useful in creating quick and succinct TCAs,” Mrs Gater said.

“The patients feel as if they are more involved in the process because they have a better understanding of their agreement, rather than it just being a tick-and-flick process.

“Inca streamlined this process for us and as more allied health providers get on board, we are finding it opens better lines of communication.”

NQPHN will continue to work closely with Inca developers Precedence Health Care and eligible general practices and health professionals to equip them to manage patient health data, create and monitor care plans, and share information digitally.

Meet Oona and Paula

Elizabeth.campbell@nqphn.com.au (Elizabeth Campbell) — Tue, 17 Sep 2024 23:59:56 GMT

New FNQ HealthPathways Coordinator Paula Fisher (right) and GP Liaison Officer (LO) Oona Westrheim (left) are creating pathways that enhance the wellbeing of the community.

Meet Oona and Paula

Caring for someone with dementia as they approach the end of their life can often feel lonely and isolating.

Travelling across the Torres and Cape Hospital and Health Service (TCHHS) to deliver engagement with primary care clinicians is no easy feat … there’s 130,000sq km.

Throughout the Torres and Cape regions, general practices, the Royal Flying Doctor Service (RFDS), Queensland Health Senior Medical Officers (SMOs), rural generalists, nurse practitioners, and health workers are the faces of primary care and provide services to more than 26,000 people.

More than 12 months ago, the FNQ HealthPathways team, which is based in Cairns and co-funded by Northern Queensland Primary Health Network (NQPHN) and Cairns and Hinterland Hospital and Health Service (HHS), visited Thursday Island to work with health professionals to map services, establish networks, and better understand the needs of the area to help in addressing possible gaps.

Far North Queensland (FNQ) HealthPathways Program Coordinator at the time Oona Westrheim said creating meaningful content and delivering engagement about HealthPathways across varied streams was complex.

“Through understanding our footprint in more detail, we have been able to tailor our webpage and our engagement to offer something for every healthcare practitioner working in Far North Queensland,” she said.

Ms Westrheim said during the trip to Thursday Island, a team of nurse educators requested a pathway on jellyfish stings.

“We know this is a regular presentation in the region so FNQ Lead Clinical Editor for FNQ HealthPathways Dr Patricia Campbell commenced work on an information page, which didn’t exist within the HealthPathways community.

“It quickly became evident that marine envenomation within our footprint was not just limited to jellyfish, but also included fire coral, stone fish, cone shells, sea snakes, venomous fish, stingrays, and sea urchins.

“The development of this robust pathway, in conjunction with our local toxicologist, also covers marine injuries and water-immersed wound infections and aims to support those in rural and remote areas to provide care at the point of contact, while assessing the most appropriate way forward, resulting in better outcomes for the patient.”

This year, the FNQ HealthPathways team will return to Thursday Island to present the new marine envenomation pathway and to close the engagement loop.

“After 12 months of work, it is especially rewarding to bring this piece of work to a close and address this area of need,” Ms Westrheim said.

“The most valuable tool that has been established in undertaking this valuable work is the development of trust with our stakeholders and the ability to use the HealthPathways platform to meet the needs of our very remote communities.”

In November 2023, Paula Fisher assumed the pivotal role of FNQ HealthPathways Coordinator.

Utilising her knowledge and experience gained from previous roles working across Torres and Cape regions and teaming up with Ms Westrheim in her new role as GP Liaison Officer (LO), their joint mission is to bolster existing alliances in the regions.

“Together, we are dedicated to expanding and refining a network of trusted relationships, with the overarching goal of advancing healthcare pathways tailored to the specific needs of the region,” Ms Fisher said.

Through their collaborative efforts, the duo is committed to fostering a healthcare environment that not only promotes, but also creates, invaluable pathways to enhance the wellbeing of the community.

NQPHN co-funds HealthPathways in FNQ, Townsville, and Mackay.

The HealthPathways platform offers pathways primarily designed for general practice teams, but are also available to specialists, allied health professionals, and other health professionals in the region to create better clinical pathways to care for all North Queensland residents.

Meet Sarah

Elizabeth.campbell@nqphn.com.au (Elizabeth Campbell) — Tue, 17 Sep 2024 23:50:59 GMT

Caring for someone with dementia as they approach the end of their life can often feel lonely and isolating.

Meet Sarah

Timely conversations are crucial when caring for a person with dementia at their end of life

Caring for someone with dementia as they approach the end of their life can often feel lonely and isolating.

However, engaging in conversations about death and dying can help families and caregivers feel more prepared and supported.

According to Sarah Fox, the Project Coordinator for the HammondCare Last Days Dementia workshops, these discussions are crucial.

To make it easier to have these conversations, HammondCare, in partnership with Northern Queensland Primary Health Network (NQPHN), recently ran a series of workshops, which were conducted by conducted palliative care nurse specialists both face to face in Cairns, Townsville, and Mackay, and online.

Ms Fox, who is deeply passionate about initiating discussions about dementia and dying, said it was important to provide families and caregivers with the necessary tools and support during this challenging time.

“Having timely conversations is paramount when caring for a person with dementia,” Ms Fox said. 

“As the disease progresses, it can be difficult to identify symptoms and ascertain advance planning preferences. 

“Dying is the same process for all, but for a person dying of or with dementia, unique symptoms can be experienced.”

Attendee feedback from the Last Days Dementia workshops in northern Queensland has been positive.

Ms Fox said 94 per cent of surveyed participants felt more “confident to start conversations to make the person’s final days meaningful, comfortable, and fulfilled.

“We know that people caring for someone coming to the end of their life can sometimes feel lonely,” she said.

“By attending the Last Days Dementia workshops, we hope to make a difference by helping them feel prepared, while understanding their options, and allowing time for conversations and reflection. 

“The workshops are delivered by palliative care professionals giving people the practical knowledge and tools they need to manage this process and also relieves the uncertainty and confusion.”

Each workshop consists of five areas that cover demystifying death and dying, future planning, what to expect, rituals, rules, and regulations, and grief and self-care. 

Comments from participants include:

“It was very valuable, well-organised, and excellent content, the facilitator had relevant and relatable experience and knowledge. I left with loads to reflect on and think about.” 
“I came not knowing too much and left with so much information. Excellent presenters.” 
“The topic of death and dying is usually a feared one. It was very refreshing to have a ‘normal’ conversation about it. Our society needs many more of them. I also learned a lot of practical information.” 
“The presentation was very enjoyable. I feel this will help me improve the conversations I have with my clients, their families, and/or carers more openly but also give me more confidence to start conversations with my own family.”

Ms Fox said carers who took part in a Last Days Dementia workshop felt better equipped to navigate the little-understood and difficult journey.

“Our hope is that we can raise awareness of this important topic and enable this conversation to gain momentum,” she said.

“We believe the community must own its central role in end-of-life and bereavement care, with health professionals advising, supporting, and contributing to empower people to make informed decisions.

“The workshops aim to strengthen death literacy for individuals, health care professionals, and the community.”

HammondCare is a reputable Australian health and aged care provider with expertise in complex dementia and palliative care. To find out more visit the website here , Future workshop dates can be found here .

Meet Akpene

Elizabeth.campbell@nqphn.com.au (Elizabeth Campbell) — Tue, 17 Sep 2024 06:45:22 GMT

North Queensland Allied Health Social Worker Akpene Attakey helps connect extremely vulnerable older persons to appropriate aged care and other local services they need so they can lead a quality life.

Meet Akpene

Care finder helps vulnerable older person access emergency respite and find a permanent home

She is a care finder.

Recently Ms Attakey, who works at Better Together Community Support, helped an older person with a history of homelessness find emergency respite and a permanent place to live in a residential aged care home (RACH) in Cairns.

Her client had been receiving emergency relief services from a local community centre, including food vouchers and parcels, transportation, laundry, and bathroom facilities, since 2021. At the time, they had expressed their preference for “sleeping rough” as it gave them more freedom and flexibility to travel and pursue their busking activities.

However, Ms Attakey said thanks to the care finder program, the older person had now moved into a RACH in Cairns and was doing well.

“After several conversations with community centre staff, the older person revealed they wanted to explore accessing an aged-care facility as they couldn’t continue to live on the streets,” Ms Attakey said.

“The community centre then referred the individual to the care finder program, and we helped them to access My Aged Care, emergency respite, and a permanent place in an aged-care home.

“It’s been a positive outcome, and they are doing well and enjoying their new home.

“They’ve also stopped busking because they believed it encouraged their smoking habit.”

Ms Attakey said without assistance from the community centre and care finder team the older person would have been admitted to hospital.

“We had observed that their health was in decline with untreated health issues and wounds, and we knew they needed emergency respite,” she said.

“By working with other health services and government departments, we were able to access respite services for the older person within two days.

“Since admission to the aged-care home, the client has reported they are now sleeping well without the constant worry for their safety and their health has improved significantly with access to regular meals, medication, and personal care.”

The care finder program is funded by Northern Queensland Primary Health Network (NQPHN) and delivered in the Cairns and Hinterland region by Footprints Community through Better Together Community Support. Footprints Community also delivers the program in the Mackay region.

Under the program, a network of “care finders” was established. Care finders are professionals in the community who can provide intensive, face-to-face support for vulnerable older persons who are isolated, or have no support person, and who are experiencing barriers to receiving the necessary support, including homelessness, mental health challenges, and alcohol or drug dependence.

“As a care finder, I was able to help this person in accessing the services they needed to get emergency respite in a residential aged care home, first to help them off the streets and then to attend to their health concerns,” Ms Attakey said.

“It’s important to show compassion and understanding when you are helping someone to get the assistance they need, especially those who may be vulnerable.”

The care finder program is part of a suite of aged-care reforms in response to the Royal Commission into Aged Care Quality and Safety.

Meet Dr Evan

Elizabeth.campbell@nqphn.com.au (Elizabeth Campbell) — Tue, 17 Sep 2024 06:40:58 GMT

The Townsville GP Superclinic has delivered the afterhours primary care service since September 2023.

Meet Dr Evan

Townsville’s afterhours primary care service has positive impact on community

Townsville’s afterhours primary care service is well utilised and highly valued by patients seeking healthcare outside of normal hours.

And it’s having a positive impact on the community, according to Townsville GP Superclinic Medical Director Dr Evan Nicholls.

The afterhours primary care service gives patients access to increased same-day appointments, while also improving the region’s capacity to see a GP after hours and reducing the burden on the Townsville University Hospital’s emergency department (ED).

Dr Nicholls said there were occasions where patients might not have had access to a general practitioner (GP) out of hours if the service wasn’t available.

For example, a Townsville woman who received afterhours care at the clinic for a rare urinary tract infection may have otherwise had to visit the ED or face a different outcome if care hadn’t been available at the time.

“The woman was suffering with Multi-Drug Resistant Urinary Tract Infection (MDRUTI) and may not have received the care and treatment at the time she needed it without this service,” Dr Nicholls said.

“Another woman with an infection in her elbow bursa (olecranon bursitis) and a man with a fishing lure in his leg were also able to access care after hours."

The Townsville GP Superclinic has delivered the comprehensive and integrated afterhours primary care service, which is funded by Northern Queensland Primary Health Network (NQPHN), since September 2023.

Dr Nicholls said patients appreciated the afterhours appointment times when they couldn’t get in to see their regular GP.

“Patients appreciate that we are on hand to help and are respectful of the appointment times we have available,” he said.

“Our staff are proud that they can work together to offer a meaningful service to our city.”

The Townsville afterhours primary care service operates five days a week, from Tuesday to Thursday 6pm to 9pm, Saturday from 9am to 6pm, and Sunday from 9am to 2pm.

Meet Kristie

Elizabeth.campbell@nqphn.com.au (Elizabeth Campbell) — Tue, 17 Sep 2024 06:35:45 GMT

When mum Kirsty noticed her young daughter had an abnormal cough, she took her straight to the Townsville Medicare Urgent Care Clinic (UCC).

Meet Kristie

Young girl treated for croup at Townsville Medicare Urgent Care Clinic (UCC) as it continues to have a positive impact on residents’ lives

When mum Kirsty noticed her young daughter had an abnormal cough, she took her straight to the Townsville Medicare Urgent Care Clinic (UCC).

Kirsty said her daughter was normally a healthy child but had developed a worrying cough.

“I started to worry because her cough was getting worse, and it sounded like a seal. I knew she needed urgent medical attention, so we took her to the Urgent Care Clinic,” she said.

“And we are so glad we did because she was diagnosed with croup.”

According to Children’s Queensland Health, croup is a respiratory infection that can make it harder to breathe. Children with croup develop a harsh, barking cough.

“The clinic recognised my child’s problem and treated her quickly,” Kirsty said.

“They provided excellent care, which meant I didn’t need to go to Townsville University Hospital’s emergency department (ED).

“I found the staff really nice as my child is normally shy and withdrawn when she sees doctors and nurses, but the nurse at the clinic was fun and made her experience amazing.”

Townsville Medicare UCC Project Lead and Registered Nurse Kristie Wyeth said the Medicare UCC was currently seeing an average of 45 patients a day for urgent conditions that included infections, respiratory issues, cuts and lacerations, and other injuries. (Figure correct at time of publishing).

Ms Wyeth said the young patient and her mother were greeted on arrival by staff and triaged within five minutes.

“The staff quickly identified the cough and diagnosed the child with croup,” Ms Wyeth said. “The patient’s mum quickly completed the paperwork, and they were seen by the clinic nurse within five minutes.

“She was treated and received medication while at the clinic, with further medication prescribed.

“We advised the patient’s mum to see her GP within 24 hours for a possible referral to a paediatrician if it was required. We also advised her to look out for any symptom changes or worsening and, if that occurred, to attend the ED.”

Townsville Medicare UCC Project Lead and Registered Nurse Kristie Wyeth and Practice Manager Megan Turner.

Ms Wyeth said following treatment it was determined that the young girl had no further respiratory distress and was discharged.

The Townsville Medicare UCC is a result of the strong collaboration between the Commonwealth and Queensland Governments under the Primary Care Pilots program. It is managed by Northern Queensland Primary Health Network (NQPHN) and delivered by Eastbrooke Medical Services.

Eastbrooke Medical Services Director Andrew de Picot said the Townsville Medicare UCC continued to make a positive impact on the lives of residents.

“The rapid growth in take-up of the service is a direct indicator of the demand for acute care in the region,” Mr de Picot said.

“The Urgent Care Clinic is staffed by qualified and experienced doctors, nurses, and administration staff who all play their part in making the operation run smoothly.”

Mr de Picot said more Townsville residents were now aware of the Medicare Urgent Care Clinic and were referring their family and friends, which was a testament to the service and care each patient received.

“We continue our work with Queensland Ambulance Service and the local Hospital Emergency Department teams to ensure patients get the right level of care,” he said.

The Townsville Medicare UCC provides bulk-billed urgent care when patients need medical attention for an illness or injury that can be managed without a trip to the emergency department but cannot wait for an appointment with their regular GP.

The clinic is open seven days a week, including public holidays, from 11am – 9pm.

It’s located at 86 Thuringowa Drive, Thuringowa Central.

The surname has been omitted from the article to protect the patient's identity.

Meet Sabu

karina.graham@nqphn.com.au (Karina Graham) — Tue, 17 Sep 2024 03:44:39 GMT

Cape York artist Sabu Wailu has reconnected with his culture through his art, which he is now selling after entering the NPA Art Exhibition earlier this year.

Meet Sabu

First Nations man reconnects with culture through his artwork

A Cape York First Nations man has reconnected with his culture while showcasing his artistic flair.

Sabu Wailu, from the Northern Peninsula Area (NPA), has always loved art as it provides an opportunity to connect and express his narrative and culture.

Through the Commonwealth Psychosocial Support Program, which is delivered by NPA Family and Community Services (NPAFACS), Sabu was able to attend and submit his artworks in the NPA Art Exhibition this year, which focused on natural materials.

He has since gone on to sell his art.

“I really enjoyed the exhibition and am appreciative of the support I received from both my family and friends,” Sabu said.

“I take pride when it comes to my art and am proud of my completed works.”

Motivated by the support he received for the art exhibition, and from NPAFACS support staff throughout the Commonwealth Psychosocial Support Program, Sabu is excited about the opportunity of being able to sell more of his artwork.

NPAFACS CEO Tailisa Yusia said seeing Sabu’s natural talents, focus, and motivation emerge when engaged in his art was awe-inspiring.

“It makes you very appreciative of being in a position to support such a creative and talented individual to extend their potential,” she said.

The Commonwealth Psychosocial Support Program, funded by Northern Queensland Primary Health Network (NQPHN), seeks to support First Nations adults across the five NPA communities of Seisia, New Mapoon, Bamaga, Umagico, and Injinoo.

The program offers recovery coaching and practical support in a diverse range of areas such as social and family connections, day-to-day living skills, confidence and resilience, physical health, and finding and maintaining a home. Support is tailored to each individual.

Sabu said he appreciated the support of the NPAFACS workers since joining the program in March 2023.

In that time, he has utilised the program to engage in culturally significant activities, such as fishing, which facilitates connection to sea and country. The program has also supported him with day-to-day challenges, such as finances.

Ms Yusia said building trust and rapport with local people had increased with the employment of three First Nations support workers.

“Shame and stigma are a major barrier to help-seeking behaviour, but a recent increase in referrals through a combination of promotional events and outreach has been working,” Ms Yusia said.

“As referrals have expanded, we have had increased capacity to include culturally relevant group activities to develop positive social connections.”

Meet Greg

karina.graham@nqphn.com.au (Karina Graham) — Tue, 17 Sep 2024 03:40:40 GMT

Cairns resident Greg Curtis-Hill looks forward to the day the new Cairns Head to Health centre opens.

Meet Greg

New, free service will support people with mental health challenges

Cairns resident Greg Curtis-Hill knows firsthand just how the Cairns Head to Health centre will help people in North Queensland with mental illness and mental health challenges.

Mr Curtis-Hill understands the need for quality and safe mental health services because he lives with depression and thoughts of suicide.

And he looks forward to the day the Cairns Head to Health centre opens.

“I have depression and have been on and off medication for 15 years,” he said. “I also have thoughts of suicide and have had several non-fatal attempts of suicide.

“When I’m at my worst it’s debilitating. I can’t sleep and my brain is constantly thinking of the worst. This is when the suicidal thoughts come in and all I want is for it to stop.”

Aside from medication, Mr Curtis-Hill manages his mental health with the help of a psychologist and a general practitioner (GP), and a “support network of amazing friends who keep me safe”.

“I’m fortunate to be highly functioning and on a low dose of medication that doesn’t impact my day-to-day life,” he said.

“Working in the mental health industry has helped me gain the knowledge of where to seek the appropriate help or support that I need. I also understand being able to work and afford to pay for professional help and support is an advantage to me.

“That’s why a centre like Head to Health that offers a free service is vital for Cairns and the surrounding communities.”

When Mr Curtis-Hill heard about the Cairns Head to Health community consultation session held recently, he put up his hand to help.

“I am excited to be part of this process for developing a better mental health system for the entire community,” he said. “I look forward to the day the new Cairns Head to Health centre opens.

“Community consultation with people who have lived or living experience of mental illness have more of an understanding of what is missing in the community to best support them.

“This not only includes people with a mental illness, but also their carers, family, and friends.

“The consultation session was a great start and there were a lot of different points of view. People shared their stories and experiences, and explained what was needed to address the mental health gaps in our region.”

Mr Curtis said the Cairns Head to Health centre would help the community in many ways.

“Navigating the mental health system is the biggest challenge for people and their families,” he said.

“There is still a stigma attached to mental health and when families are faced with a child or relative who becomes unwell, they are reluctant to seek help for the shame it could bring the family.

“It will also help to reduce the impact on the hospital system and give another option for people to access care.”

Mr Curtis-Hill encouraged anyone with mental health challenges to keep reaching out.

“Never give up on seeking the right help or support you need to keep yourself well,” he said.

Cairns Head to Health will offer a safe and welcoming space for people to talk with someone if they, or someone they care about, are in distress or need help finding the right mental health support.

It will be a free walk-in service, and an appointment and referral will not be required.

Cairns Head to Health is a joint initiative of Northern Queensland Primary Health Network (NQPHN) and the Cairns and Hinterland Hospital and Health Service (HHS), and is jointly funded by the Commonwealth and State Governments.

Meet Norman Gibson Daniel

karina.graham@nqphn.com.au (Karina Graham) — Tue, 17 Sep 2024 03:36:21 GMT

Thursday Island man Norman Gibson Daniel, affectionately known as Uncle Gibson, has been receiving help for PTSD, depression, and anxiety.

Meet Norman Gibson Daniel

First Nations man thankful for the mental health help he has received

Norman Gibson Daniel, affectionately known as Uncle Gibson, is a 59-year-old returned serviceman, who speaks three languages, and is a proud Butchulla and Eastern Torres Straight Islands man.

He has practised Pilates for more than 20 years, has three cats, and lives independently next to his cousin brother on Thursday Island.

Uncle Gibson also faces daily challenges including severe anxiety, post-traumatic stress disorder (PTSD), and early onset dementia, and for the past two years has been unable to leave his house except to attend scheduled appointments.

That was before he started his healing journey with Wakai Waian Healing (WWH), which delivers the Commonwealth Psychosocial Support Program (CPSP), and he only has gratitude for the team and those who have helped him on his mental health journey to date.

“It started off slowly with a psychologist. Now I'm working with other case workers, and they have all been very good to me and helped me a lot,” Uncle Gibson said.

“I do suffer from PTSD, depression, and anxiety, but I’m getting a lot of assistance from the team. I’d like to thank them very much for helping me because I’m a much better person now than I was when I first went to see them. Esso.”

WWH CPSP Program Team Leader Tracey Alexander said Uncle Gibson had created health goals that included reconnecting with family and within the community. A key achievement for Uncle Gibson was being able to leave his home.

“He also wanted to increase his physical and mental wellbeing, build coping strategies for social interaction, declutter his home, register for part-time work, and access NDIS,” Ms Alexander said.

“Uncle Gibson has come a long way from being isolated and struggling to cope around a lot of people.

“Early in his healing journey, he found the courage to visit Makai Bakery to buy his first home-baked sausage roll.

“The whole team is very proud of him and the progress he has made.”

With daily support from the WWH team, Uncle Gibson began to reconnect to his community, and achieve his goals.

“Through WWH CPSP support, Uncle Gibson found the motivation to get his health check and register for part-time work,” Ms Alexander said.

“He also started collecting empty boxes to begin his house cleanup and decluttering in preparation for his granddaughter’s transition from Child Safety.

“WWH was able to support Uncle Gibson with Child Safety business so he could fly to Mackay from Thursday Island for a period to transition his granddaughter.

“When it came time to travel, Uncle Gibson travelled independently and managed his conditions with daily welfare checks from the WWH team.”

The daily welfare checks also helped Uncle Gibson feel confident and comfortable in attending WWH’s first Wellness Barbecue with more than 50 people.

It was his first time attending a community event in more than two years.

“The program has really changed his life. Uncle Gibson has also been able to reconnect with his uncle, his mother’s 92-year-old brother, after several long years, and he plans to visit his uncle on a regular basis,” Ms Alexander said.

Since he began reuniting with friends and his community, the returned serviceman was invited to be part of the 80th Torres Straight Light Infantry Battalion last year, and acknowledged for his many years of service in the military.

Northern Queensland Primary Health Network (NQPHN) funds WWH to deliver the CPSP, which helps people with severe mental illness access extra support with their day-to-day living, connecting them to community services, and strengthening their social, educational and vocational skills.

Meet Marianna

karina.graham@nqphn.com.au (Karina Graham) — Tue, 17 Sep 2024 03:29:19 GMT

Marianna attended counselling through the NQPHN-funded Indigenous Mental Health program, which is delivered by Ngak Min Health.

Meet Marianna

Cairns teenager advocates for young people experiencing social and emotional wellbeing challenges

A poem that powerfully advocates for young women’s radical self-acceptance and love towards themselves and other young women has shown the positive impact of counselling for a Cairns teenager.

And while the author, a 16-year-old school student at the time, wrote it for herself as a way to cope – she also wrote it for other young women facing their own self-love and acceptance challenges.

“I wrote what I always wanted to hear growing up,” she said. “But there are so many girls like me who believe they are not capable of self-love.

“But they are, and this poem expresses what I wish I’d believed when I truly thought I wasn’t capable of love.”

Marianna regularly attended school-based counselling through the Indigenous Mental Health program to overcome social and wellbeing challenges impacting her life. The Northern Queensland Primary Health Network (NQPHN) funded program is delivered by Ngak Min Heath.

During her final session, Marianna shared a poem that she’d written for a school project with her counsellor.

“I had been feeling really angry and guilty, and started writing about those feelings, which helped me understand them, but didn’t make me feel good,” she said.

“I thought, why write a story that brings me down, when I can create something that lifts people up? That’s when I started writing the poem – and I finished it in one English class. It just felt right.

“I find writing down my feelings, to look back on them or just throw them away, helps me get everything out and is a helpful way to cope.”

Writing down her feelings was a technique she learned while working with her Ngak Min Health counsellor.

“Working with Ngak Min was different compared to other councillors I have spoken with,” she said.

“To start with we mostly talked about Stranger Things, but I was soon able to open up about more personal things in my life that normally I wouldn't tell anyone.

“I have always been a self-aware person, but I tend to deal with my problems on my own.

“Over time, I found it easier to talk with my counsellor and loved our sessions because it was a time where I could speak openly with someone who really listened.

“It was a safe space and I still use some of the skills and advice I learned.”

Mariana now feels happier in her life.

“Life hasn't got easier, but I've been keeping it steady and learning to love myself more every day, and I try to spread this love to as many people as I can,” she said.

“It's still a work in progress, but I’m doing really well and instead of worrying about everyone else and what they think of me, I've been busy looking after myself.”

It’s this self-love and wanting others to feel the same that Marianna’s poem stemmed from.

“Writing the poem was really the start to having true self-love and is something I wish I’d had when I was younger,” she said.

“That’s why I tried hard to write it to stick in the reader's head, and so they can feel empowered.”

Meet Margaret

karina.graham@nqphn.com.au (Karina Graham) — Tue, 17 Sep 2024 02:44:17 GMT

Award-winning trainer Margaret Haynes recently conducted CPR training sessions for health professionals working in general practices and pharmacies in the Mackay region.

Meet Margaret

More than 180 North Queensland health professionals receive CPR training

Award-winning trainer Margaret Haynes has been a passionate cardiopulmonary resuscitation (CPR) instructor for almost 30 years.

“I have a passion for teaching and seeing someone ‘get it’ is rewarding,” Ms Haynes said.

Ms Haynes recently conducted CPR training sessions for health professionals working in general practices and pharmacies in the Mackay region, as part of the North Queensland-wide Continuous Professional Development (CPD) Program funded by Northern Queensland Primary Health Network (NQPHN).

“It’s important for clinical and non-clinical staff in general practice and pharmacy to update their CPR knowledge and skills as part of their professional duty of care to help ensure patients receive care in response to a deteriorating condition,” she said.

“It also shows the credibility of the healthcare provider.

“The training in Mackay was well received at the sessions and participants as a group contributed to a relaxed environment to learn and demonstrate skills.”

More than 180 health professionals attended eight CPR courses run across Cairns, Townsville, Ayr, Atherton, and Mackay after NQPHN received 249 expressions of interest (EOI) for the fully funded training.

The Cardiopulmonary Resuscitation (CPR) course covered the knowledge and skills required to provide CPR, manage and assess an emergency situation, use an automatic external defibrillator (AED), understand the Danger, Response, Send, Airway, Breathing, CPR, and Defibrillation (DRSABCD) steps, and a first aider’s legal responsibility.

One Mackay participant said it was very informative and a great group size.

“I had fun while learning and the presenter answered questions with confidence,” they said.

Of the 182 participants across northern Queensland, an Ayr participant said it was an excellent program and “great to have it delivered in Ayr.”

A Cairns participant echoed that sentiment saying: “Professional, informative, relevant, educator was passionate and enthusiastic”.

While a Townsville participant said: “The CPR education session was very well organised and run. Very informative and interactive. Great overview of the subject with real-life examples made it very interesting.”

Ms Haynes received a Vocational Education Trainer Award in 2021 and has conducted CPR training in a variety of settings including acute care, TAFE, private registered training organisations (RTOs), community healthcare providers, and retail organisations.

She encourages practices that have an automated external defibrillator to register their defibrillator at Heart of the Nation to allow first responders to access the life-saving devices.

The most recent CPR courses funded by NQPHN were delivered by Australia Wide First Aid in Cairns, Atherton, Townsville, and Mackay, with The Job Shop delivering the course in Ayr. Participants are trained and assessed in line with Australian Resuscitation Council (ARC) guidelines.

NQPHN funds access to a range of CPD courses for health professionals in North Queensland.

Meet Dr Baylie Fletcher

karina.graham@nqphn.com.au (Karina Graham) — Tue, 17 Sep 2024 02:35:50 GMT

Resident Medical Officer Dr Baylie Fletcher loves working and living in the small rural community of Tully where she is a GP.

Meet Dr Baylie Fletcher

New general practitioner joins Tully Medical Centre team

In a small country town with a shortage of general practitioners (GPs) and other health professionals, a beacon of hope has emerged.

The Tully Medical Centre has a new doctor. Resident Medical Officer Dr Baylie Fletcher now calls Tully home, and she intends to stay.

She simply loves working and living in the small rural community.

For the past three years, Northern Queensland Primary Health Network (NQPHN), in partnership with Health Workforce Queensland, has funded the Rural Workforce Enhancement Program, which provides incentive packages and other incentives to attract GPs and health professionals to rural and remote areas to help address health professional shortages.

Support is available for domestic relocation travel, rental assistance, continuing professional development registration costs, travel, and accommodation, and professional memberships, among other things, for 12 months.

This year, NQPHN extended the program from allied health professionals to all primary care professionals in the NQPHN catchment area, including GPs, with further incentives to attract GPs to the areas with the most critical needs, such as Tully.

Dr Fletcher was able to move to North Queensland and join the Tully Medical Centre with help from a support package through the program.

“Working in this position has been incredible and Tully is a beautiful little town with plenty to do and outstanding sceneries,” she said.

“The incentives associated with the role were an added bonus.

“I think the program is a great idea, particularly in times like now when there are workforce shortages and spots to be filled. I am so grateful for the opportunities that have come from this program and to everyone for their support and making this happen.”

Embracing the community and work has already fostered a deep sense of connection and fulfillment for Dr Fletcher.

“The best aspects of my work include the variety, the constant learning, and the sense comradery that comes with this environment,” she said.

“My aim is to now get on to the Royal Australian College of General Practitioners (RACGP) program and ideally continue at Tully Medical Centre. I intend to stay in Tully for as long as I can, until I am required to move as part of training.”

Health Workforce Queensland Health Workforce Solutions Team Leader Sandra Bukumirovic said making the move to rural North Queensland might be the best decision health professionals could make to progress their career.

“Jobs are challenging, but rewarding, and offer health professionals a variety of presentations in addition to ongoing on-the-job learning, which would ultimately lead to career progression,” Ms Bukumirovic said.

“Rural communities offer a sense of belonging and have the utmost appreciation for the health professionals who look after their health care needs.”

Dr Fletcher agrees, and said the greatest gift was when people wanted to become a regular patient.

“This means so much to me and makes me so grateful for the opportunity that I have to make a difference in someone’s life. This is the beauty of GP work,” she said.

“The main challenge, and it is a good challenge, is related to the new conditions and questions that patients are presenting with day to day, some of which I have not had to deal with working in a hospital.”

And as for living in the bush, there’s no place Dr Fletcher would rather be.

“There is plenty to do around Tully and surrounding area, and another perk about Tully is that every single person I have encountered so far has been so welcoming,” she said.

“This includes people from the local IGA, the bakery where I get my morning coffee, the people I work with, and the patients coming into the clinic.”

Health Workforce Queensland employs a variety of attraction and sourcing strategies to match candidates to rewarding careers in North Queensland.

Eligible GP, allied health, and nursing recruits are supported with incentive packages to ease their transition into rural Queensland and help them settle into their new communities.

And there will be more GPs settling into rural and remote communities soon, according to Health Workforce Queensland.

“There are number of potential candidates in the pipeline for existing vacancies, and with the continuation of this valuable program, we expect to continue our support to North Queensland and ensure seamless recruitment processes and relocation of rural health professionals to this beautiful part of the world,” Ms Bukumirovic said.

“The feedback we have received from program recipients has been very positive and the financial support has been appreciated.”

Dr Fletcher said she would recommend the program to other primary and allied health care professionals.

“It is a great way to see and work in a new place, and everyone involved is so helpful and do anything to make the experience go as smoothly as possible from day one,” she said.

Dr Fletcher thanked Tully Medical Centre practice owner and supervisor Dr Kim Favier, and practice managers Deb Boyd and Maria Crema, Health Workforce Queensland regional coordinator Caro Finlay, and More Doctors for Rural Australia Program (MDRAP) coordinator Rachel Patterson, and Michael Jones who constructed her new office.

“All of the doctors, nurses, and admin staff at Tully Medical Centre have been nothing short of welcoming and made this entire transition very enjoyable,” she said.

Health Workforce Queensland, in partnership with NQPHN, is working to build a sustainable health workforce through the recruitment and retention of general practitioners, nurses, and allied health professionals.

More information about the program can be found at www.healthworkforce.com.au/rural-workforce-enhancement-campaign

Meet Valencia

karina.graham@nqphn.com.au (Karina Graham) — Tue, 17 Sep 2024 02:30:22 GMT

Cairns registered nurse Valencia Anderson feels rewarded as a nurse mentor in the Transition to Practice Program (TPP).

Meet Valencia

Nurse mentor loves role and plans to continue mentoring nursing students

For registered nurse (RN), Valencia Anderson, being a nurse mentor is a passion project she finds extremely rewarding.

And her door is always open.

“I love helping other nurses and sharing my knowledge and life experiences,” Ms Anderson said.

“I have always made it clear that I have an ‘open door’ policy and am available for my mentees any time they need help.”

As a Cairns RN, employed by Omega Health Medical Centre, Valencia is also a program nurse mentor with the Australian Primary Health Care Nurses Association (APNA) Transition to Practice Program (TPP), which is funded by Northern Queensland Primary Health Network (NQPHN).

NQPHN has funded the Transition to Practice program since 2019, assisting more than 30 nurses and nurse mentors working in, or transitioning into, general practice settings, including in rural and remote locations.

“Being able to share my knowledge and give tips to students, colleagues and, at times, doctors, are the reason why I enjoy being a nurse mentor,” she said.

“It’s a very satisfying feeling and self-rewarding when a colleague asks me questions or needs advice.”

And Valencia has a lot of primary health care experience to share with nursing students eager for a career in general practice nursing.

“I have worked for many years in primary care, including rural and remote locations such as Tennant Creek in the Northern Territory,” she said.

“During those years, I worked as a practice nurse and chronic disease management nurse, and have had many opportunities to mentor students, including registered nurses, enrolled nurses, and Indigenous health workers while they completed their GP experience.”

As a teenager, Valencia grew up in a small country town with one doctor’s clinic, a hospital, and a dental clinic.

Her interest in health was inspired by a child health nurse who worked at the doctor’s clinic.

“Having an inspiring passionate person in my teenage years and then again as a student nurse, lit the desire in me to become a mentor and tutor myself,” she said.

Valencia has been a member of APNA since 2006. So, when the TTP program began, she set her sights on becoming a mentor in the program.

In October 2022, that dream came to life – and today she is one of the program’s most well-liked and respected nurse mentors.

“I intend to carry on as a TPP mentor, as well as look at other opportunities to continue to mentor nurses and students in primary care,” she said.

“I would also love to see more Indigenous staff in primary care get access to mentoring and support.”

Most recently, Valencia has been mentoring a nurse in Townsville who has been a GP nurse for two years.

“Depending on a mentee’s experience, what they need from a mentor will vary from person to person, and the need for mentoring is really determined by them,” she said.

“My mentee had some experience in general practice, she had a good understanding of what she wanted to achieve, she had a plan, and was coping well.

“She was very competent with self-directed learning as the program does have plenty of structure and resources for her to access and set her pace.

“I was keen to pour out my knowledge and experiences, and I know she appreciated my contact and knew I was available for her.”

Valencia said every mentee’s journey was different.

“The nurse I mentored has had experience in another practice and was a respected member of their team, however, they couldn’t provide the mentoring she needed,” she said.

“Her desire to be effective in her new practice and her own satisfaction motivated her to utilise the APNA resources available.

“The program gave her an opportunity to access support and APNA resources, which are great for helping understand the role and scope of general practice.

“From the get-go she had a “go get it” attitude and wanted to learn, understand, and achieve her own goals, and feel like an important and valued member of the practice.

“Her new workplace enabled her to grow in her confidence and establish herself in the practice. I believe she is now a valued member of her practice.”

While it is Valencia’s role to help nurses and students grow, she recognises the program – made available through NQPHN – also assisted in her professional growth.

“The resources have been valuable. I would never have had access to these mentoring-focused resources if not for our coordinator passing them along for our own development,” she said.

“Most of my mentoring or precepting has been informal, but now it is more formal, and I feel valued and validated. I highly recommend the Transition to Practice Program.”

Meet Dr Sam

karina.graham@nqphn.com.au (Karina Graham) — Tue, 17 Sep 2024 02:07:31 GMT

Dr Sam Fath, from Brisbane, is the new VIP GP at the Ingham Family Medical Practice, which is participating in the Virtual Integrated Practice (VIP) program.

Meet Dr Sam

VIP GP helps patients in Ingham access primary health care via telehealth and face-to-face consultations

Ingham Family Medical Practice is the first North Queensland clinic to offer the Virtual Integrated Practice (VIP) program, welcoming Dr Sam Fath from Brisbane to their team.

The workforce program places an additional general practitioner (GP) into an already-established practice team, in person at least every six months to meet and support patients and then via telehealth to further support the same patients.

Northern Queensland Primary Health Network (NQPHN) has partnered with Health Workforce Queensland, the University of Queensland, and Mater Research Institute to offer the VIP program to support the rural GP workforce and build practice sustainability.

The program is now available for northern Queensland rural or remote practices located in MMM4-7 regions.

Dr Sam, known as the VIP GP at the Ingham practice, resides and works in Brisbane, recently making his second trip to Ingham to visit the practice and his patients face to face.

“We have had good feedback about the VIP program,” Dr Sam said.

“Some patients still prefer the face-to-face appointments, however, one of the greatest healthcare challenges in rural areas is ensuring patients have timely access to a doctor and, in this regard, I think we provide a very important service through the VIP program.”

Dr Sam said working successfully with patients via telehealth was a testament to the professionalism and engagement of the Ingham Family Medical Practice team.

“I owe a great debt of gratitude to the team. I think they are doing an amazing job in facilitating the program,” Dr Sam said.

“For me, it’s a fantastic opportunity to practice rural medicine, while also having access to the amenities associated with living in a city.

“I really enjoy the unique rural setting that Ingham has as I get a mix of country Australian and Italian cultures – and I can enjoy homemade pasta and a chicken schnitzel in the same day when I am up visiting!”

Ingham Family Medical Practice Manager Jessica Lavarini said the VIP program and working with Dr Sam was a positive experience.

“The team enjoys working with Dr Sam. He’s easy to deal with and willing to give anything a go. Patients have reported he is easy to talk to and a good listener,” she said.

Ms Lavarini said the team has been proactive in encouraging patients to try a telehealth consultation with Dr Sam.

“Many patients who have participated have enjoyed the telehealth experience and have booked a follow-up appointment with him,” she said.

“He can sign documents digitally and then print them automatically to a printer at reception for the staff to give to the patient.

“The ability to have a doctor who can see patients for injections, UTIs and alike takes the pressure off our other GPs, so they have more time to see patients who need a full clinical assessment.”

Practices interested in the VIP program can find more information here .

To participate in the program, submit an expression of interest (EOI) here .

Meet Sharni

karina.graham@nqphn.com.au (Karina Graham) — Tue, 17 Sep 2024 02:01:48 GMT

Pictured from left: ITC Outreach Worker Atha Power, ITC Care Coordinator - Private Practices patients Alma Hawdon, ITC Care Coordinator - ATSICHS Mackay patients Thelma Fry, and Indigenous Health Project Officer/Team Leader Sharni Scott-Knight.

Meet Sharni

ITC program helps First Nations people access care to manage diabetes and other chronic conditions

Two new programs will be rolled out this year to help combat diabetes and other chronic conditions in Aboriginal and Torres Strait Islander peoples.

This is good news for the Mackay community, according to the Aboriginal and Torres Strait Islander Community Health Service (ATSICHS) Mackay Integrated Team Care (ITC) team.

ATSICHS Mackay Indigenous Health Project Officer Sharni Scott-Knight (nee Dorante) said the ITC team recently participated in the Diabetes Australia Aboriginal and Torres Strait Islander Diabetes training as well as the My Health for Life facilitator training.

“These programs are currently in the planning stages and will be rolled out in this year,” Mrs Scott-Knight said.

“The ITC team plans on providing culturally appropriate group education with our clients and motivational interviewing for health goal setting as part of the My Health for Life Health Lifestyle Program.

“We are also planning upcoming facilitator training in the Diabetes Australia Aboriginal and Torres Strait Islander Diabetes program which features Magnet Man, a new and improved Felt Man, to assist in one-one-one and group education on diabetes.

“This will encourage our people to maintain healthy lifestyle choices, gain health education and literacy, and self-manage their conditions.

“It is very exciting for the ITC team and our clients.”

Mackay's residents, who will benefit from the programs, couldn’t be happier.

“ATSICHS ITC clients are appreciative for the assistance provided through the program, for example, medical aids, supplementary services, and transportations to their medical appointments,” Mrs Scott-Knight said.

“One of our clients, who attends dialysis three times a week, will be having a kidney transplant in the near future. This will be a huge benefit to their health and wellbeing, and daily life.

“These programs will be extremely beneficial to help people manage their chronic conditions and continue to access culturally safe and high-quality health care services, at both Aboriginal Community Controlled Health Organisations and mainstream private practice.”

Mrs Scott-Knight said their clients were constantly complimenting the work the ITC team did and voicing their appreciation.

“Our Care Coordinators always receive feedback from clients about going ‘above and beyond to help’,” she said.

ITC Outreach Worker Atha Power said after transporting a client to a mainstream doctor’s appointment and hearing that they were having trouble with their CPAP machine, she asked permission to look at the machine.

“The oxygen connection had been beeping at night and they hadn’t been using the machine because of this,” Mrs Power said. “We tested machine and called the local supplier for assistance to fix the problem.

“The issue was resolved over the phone, but if the beeping continued, we had organised for the supplier to come and service the machine.

“I also helped with taping down the oxygen tubing that led to their bedroom, so it wouldn’t be a tripping hazard.

“The client was so grateful and appreciated my time and effort in solving their CPAP and oxygen issue.”

The ITC Program, which is delivered by ATSICHS Mackay for the Mackay, Sarina, and Isaac regions, is funded under Northern Queensland Primary Health Network's (NQPHN’s) Indigenous Australians’ Health Program and aims to improve the health outcomes for First Nations peoples.

The program supports people to access medical and allied health services that are imperative in managing their chronic and complex health conditions and deterioration to the point of needing hospitalisation.

Meet Claudette

karina.graham@nqphn.com.au (Karina Graham) — Tue, 17 Sep 2024 01:44:08 GMT

Claudette Hastie has made a remarkable life transformation with help from the team at Ngoonbi Community Services Indigenous Corporation.

Meet Claudette

A First Nations Kuranda woman is enjoying life and working on her dream after a remarkable transformation

On Djabugay Country, in the heart of rainforest village Kuranda, a remarkable life transformation is taking place for First Nations woman Claudette Hastie.

Claudette is a descendant of the Mona Mona Aboriginal mission and grew up on Djabugay Country. After experiencing loss and grief throughout her life, Claudette left her homeland to live in the neighbouring regions of Mareeba and Cairns. When she couldn’t cope, she turned to alcohol.

Claudette said she “slept rough, drank heavily, and used marijuana regularly”.

But Claudette’s journey is one of resilience and empowerment, and her path to healing began when she moved back to Djabugay Country and sought help from Ngoonbi Community Services Indigenous Corporation (Ngoonbi).

Through the organisation’s dedicated support workers, Claudette began to heal, overcame her alcohol and drug challenges, and made a life-changing transformation.

Reflecting on her journey, she said: “I look ahead with a positive outlook on life now and don’t worry about drinking alcohol or using marijuana.

“I am taking care of my appearance and am committed to my job,” she said.

Ngoonbi Community Programs Coordinator Donna O’Chin said Claudette became a Ngoonbi Alcohol and Other Drugs (NAOD) client to start her healing journey.

“Claudette became involved in the TRACQS Community Development Program (CDP) program where she was offered opportunities to gain accredited certificates in business, computer skills development, commercial cleaning, and horticulture,” Ms O’Chin said.

“These skills helped her gain the confidence to first seek employment where she currently works 30 hours a week and is now looking for additional hours.”

By engaging with the NAOD women’s group and program, Claudette has learned to reduce her drinking, and now envisions owning her own domestic cleaning business or managing her own cafe.

“Since joining the NAOD women’s group, Claudette has attended a short business course, learning how to create and plan a business, and successfully obtained an ABN to start her own business,” Ms O’Chin said.

“Her current goal is to obtain her provisional driver’s licence to enable her to drive her own vehicle and start her business.”

The NAOD program, funded by Northern Queensland Primary Health Network (NQPHN), and in collaboration with local services, has supported Claudette’s healing journey.

Claudette is now enjoying life, working on her dreams of owning and operating a business, and as part of her healing process, has been enjoying camping, cooking, gardening, arts and crafts, and fishing on Country.

Her family is from Yalanji and Jirrbal Country on her father’s side, and her mother’s family is from the Djabugay and Mulridji clan group.

Meet NPA's young leaders

karina.graham@nqphn.com.au (Karina Graham) — Tue, 17 Sep 2024 00:32:35 GMT

Young people from the five communities in the Northern Peninsula Area (NPA) recently visited Cairns for a leadership camp – and enjoyed every minute!

Meet NPA's young leaders

Northern Peninsula Area (NPA) young people embark on life-changing leadership camp in Cairns

Embracing new experiences and expanding their horizons, 25 young people from the Northern Peninsula Area (NPA) recently travelled to Cairns for an inspiring youth leadership camp.

The group, aged between 12 and 25, travelled with five Northern Peninsula Area Family and Community Services (NPAFACS) youth team leaders from Bamaga to Redlynch for the camp, which was run by NPAFACS and The Northern Outlook (TNO).

Remote Alcohol Drug Intervention Outcomes (RADIO) Support Worker Odessa Sabatino said the goal of the leadership camp was to empower the young people, enable resilience and self-leadership, and enhance their worldview.

“By positively exposing the young people to life outside NPA, they can develop their sense of curiosity and future potential,” Ms Sabatino said.

“The youths enjoyed themselves and had a positive experience. Some of them had never visited Cairns before, and therefore it was an enlightening experience for them.

“Other young people are now keen to be selected for the next leadership camp because the group returned full of enthusiasm and with good stories for their friends and other youths in the NPA community.”

Ms Sabatino said the NPA communities had many great role models and elders to guide the young people.

“However, we are also encouraging them to self-lead and role model good behaviour, practice safe and healthy social and emotional regulation, and practice help and health-seeking behaviours,” she said.

“The incentive for this trip was to value education and attend school, show respect to teachers, parents, and community members, and actively participate and engage with youth services, such as book club, the Respectful Relationships Youth Group, AOD education, and counselling.

“This camp presented participants with an opportunity to work as a team and develop skills as a group and team players.

“It also enabled them to manage time and organise themselves for various activities, budgeting money for shopping trips and excursions, and adaptable behaviour to bigger city norms.”

The NPA FACS youth team staff members also ran activities during the camp, including a yarning circle, myths and legends storytelling, and cultural leadership with each person’s clan’s winds and totems to identify themselves and connect.

NPA FACS Youth Team Leader – Youth Services Susita Vout said the totem activity, facilitated by youth staff members, showed the group that they are all connected even though they come from different communities.

The young people agreed.

“This camp is good because it connects all five communities and we can do group activities with our friends from school who live in different communities,” one told Ms Vout.

Others enjoyed hiking to the waterfalls and the group activities. They all appreciated having the opportunity to visit a “big city” and said it felt special to be selected.

Ms Vout said the camp and activities helped the young people develop trust, work together, and bond. But they also got to experience life in the big smoke.

“On the last day of camp, the Youth Team decided to take the children to the go-karts and laser tag, she said. “They had an awesome time and loved every bit of the camp. They also enjoyed a seafood feast and some shopping.”

NPA FACS thanked and acknowledged TSRA and Bamaga Enterprise Limited, who contributed to the youth camp to help make it possible for young people of the NPA communities to visit Cairns for the leadership camp.

The Remote Alcohol Drug Intervention Outcomes (RADIO) program is funded by Northern Queensland Primary Health Network (NQPHN).

Meet Tailisa

Mon, 16 Sep 2024 13:06:14 GMT

Northern Peninsula Area Family and Community Services (NPAFACS) CEO Tailisa Yusia says it’s heartwarming to see families benefitting from the ITC program.

Meet Tailisa

ITC program proves valuable for NPA and Badu Island communities

The Integrated Team Care (ITC) program is now so ingrained in the Northern Peninsula Area (NPA) and Badu Island regions of the Torres Strait that whole families are championing it.

Northern Peninsula Area Family and Community Services (NPAFACS) CEO Tailisa Yusia said the ITC program had been delivered in the NPA communities and Badu Island since 2017, and with a population of about 87 per cent Aboriginal and Torres Strait Islander peoples, the remote area’s residents valued the program.

A 51-year-old woman is one of those people.

The woman, from Badu Island, registered with the ITC program in 2022 and has since been supported to purchase medical aids and hire equipment to help with her recovery, along with accommodation and transport to and from her appointments.

“The ITC program has supported the woman through her journey by advocating for her with other health services and supporting her through supplementary services in transport and accommodation gaps,” Ms Yusia said.

“We have good relationships with our clients and try to meet their needs as best we can, which is very important when working with people with chronic health conditions.

“She has told us she is happy with the delivery of services and support from the ITC program.”

Another NPA First Nations man recently received timely access to care for his chronic condition following an urgent referral from a local general practitioner (GP).

“The man was able to get an appointment to see a specialist in Cairns quickly, his documents were processed, and he was eligible and enrolled in the ITC program in a matter of days,” Ms Yusia said.

“The ITC program helped the man with accommodation and transport from the airport to his accommodation and appointment.”

Ms Yusia said it was heartwarming to see that many people and their families from the Torres region were benefitting greatly from the ITC program.

“Clients and their families are always very thankful for the ITC program and for getting the assistance, comfort, and support they need quickly,” she said.

“ITC is a huge help for our community members when it comes to planning for travel, following up with accommodation providers, contacting the nurse navigators when the person leaves community, family support while away, ensuring care arrangements for children are in place, or having a support person present during meetings regarding the person’s care and health.

“When a person returns from Cairns, the program ensures they have the appropriate medical aids and know how to use them correctly, and that the formal wraparound services and informal family and community supports are in place to help their healing journey.”

The ITC program is delivered by NPAFACS and funded under NQPHN’s Indigenous Australians’ Health Program, which aims to improve the health outcomes for First Nations peoples.

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Northern Peninsula Area (NPA) young people embark on life-changing leadership camp in Cairns

Meet Tailisa

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ITC program proves valuable for NPA and Badu Island communities